·             Unlimited Calling: Unlimited local and long distance minutes on any given extension

·             Local Number Portability (LNP): Keep an existing phone number by porting it from your current provider.

·             Web Portal Interface: Administrators and users configure and manage their own services thru an easy-to-use Web interface.

·             Directory Assistance (411)

·             Emergency Service (911)

Calling Features

·             Caller ID/On Call Waiting: Know who’s calling before you answer.

·             Call Forwarding: Redirect calls to your mobile or other phone so you won’t miss any calls.

·             Call Hold: Easily put a call on hold while you answer another call.

·             Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).

·             Call Conference (Three-way calling): Add a second outgoing call to an already connected call.

·             Call Waiting: Be notified when someone else is trying to call if you are already on a call.

·             Do Not Disturb: Callers go directly to voicemail when you don’t want to be disturbed.

·             Call Logs: Provides detailed call records by extension or account.

Voicemail Features

·             Password Protected Voicemail: Prevent unauthorized access to voicemail.

·             Voicemail Greeting Options: Unavailable / Busy / Employee's Name

·             Voicemail to Email: Receive voicemail as a .wav file (or “audio file”) attached to email.

·             Remote Access: Lets you check your voicemail through web interface.

·             Multiple Mail folders: Provides the ability to organize and save old voice mails.

·             Visual Waiting Indicator: Works with your IP phone’s message indicator light.

Inbox Features

·             Single Unified Inbox Access: Manage your voice, fax, and email messages from a single inbox in your email client.

·             All Message Types Supported: Voice, fax, and email messages

·             Access Deleted Items: Recover deleted voice and fax items from your mail inbox

Auto Attendant Features

·             Day and Night Mode Schedule: Create different greetings according to time of day and day of week.

·             Dial-By-Name Directory: Callers can dial a last name to get to the extension they need.

·             Virtual Departments: Set up a call group based on job function.

·             Multiple Auto Attendants: Play different greeting messages on each incoming phone number.

·             Import Greetings: Upload third-party professional greetings to use as auto attendant greetings.

Other Features

·             Dashboard: Provides real time status of all extensions within the PBX

·             Outlook Integration: Seamlessly integrate with Outlook and initiate calls with Click to Dial.

·             Custom Tag: Easily identify origin of incoming calls by adding a unique tag to each published phone number

·             Online Backup and Storage: When you sign up as a Vocalocity customer, you automatically receive 2 GB of space on our servers.

·             Cell Phone integration: Forward calls to cell phones and use PBX functions from cell phones.

·             Softphone Support: Compatible with the popular Counterpath Softphones.

·             Follow Me: Calls can be forwarded to multiple numbers that will ring in a designated sequence.

·             Unified Inbox: Access and manage all messages (voice, fax and email) from your existing email inbox.

·             Music on Hold: Plays music/message for callers when they are on hold.

·             Call Flip: Seamlessly transfer your calls to a cell phone to take a conversation on-the-go.