Account Number
Options
Nationwide
Toll Free Number
A
unique nationwide toll free number. All
extensions and voicemail boxes will be
accessible through this number.
New accounts are assigned a generic
toll free number. However, you may request an
888 or 800 prefix. Instantly search for a vanity
number (i.e. 1-800-FLOWERS, 1-888-AUTOMOBILE)
during signup. Vanity number activation
takes
2-3 business days.
Local US
Number
The VirtualOne Premier Local plan includes a
US local number of your choice with 1,000 included
minutes from most U.S. cities, regardless of
your geographic location. Callers can call your
VirtualOne account via both your local and toll
free number. All local area codes available,
including 516, 631, 718, 917, 212, 646, 845
and 914
Advanced
Features
Auto-Attendant / Custom Main
Greeting
When a
caller dials your toll free number, the custom
main greeting plays a recorded message giving
the caller different options to choose from. For
example, "Thank you for calling ABC Company.
Dial 1 for sales, 2 for support, 8 for the
dial-by-name directory, or 0 for the operator."
Multiple
Mailboxes/Extensions
Each
VirtualOne account has multiple mailboxes
available for use by departments, employees
and/or information purposes. Create the
impression of a single office, regardless of the
actual geographical locations of employees. Each
mailbox has its own virtual office features,
including password protection, voicemail, live
call forwarding, message notification, and much
more.
Dial-by-Name
Directory
Once a
mailbox/extension has been assigned a name (for
example, "Sales" or "John Doe" or "Smith") using
the Web Administration page, the dial-by-name
directory will automatically be updated,
ensuring that callers will reach the appropriate
department or person. This feature
dramatically increases your company's image of
efficiency, as a dial-by-name directory is
typically associated with large
corporations.
Unlimited Voicemail
Capacity
Each
voicemail box on your toll free number can hold
an unlimited number of voicemail messages.
Messages can be accessed by calling into the
toll free number and can be forwarded as audio
attachments to any e-mail address and viewed and
stored online with the Web & Email Delivery
feature.
Live Call Forwarding
with Music-on-Hold
Also
known as Find Me/Follow Me. While callers
are on hold listening to music, this feature
locates you at your home, office or cell phone
to deliver the call to you. You can select
certain times of the day and days of the week
for taking calls at different numbers. This
creates the impression of a single office,
regardless of whether you and your employees
work from different geographical locations. For
international call forwarding, a credit card
authorization form has to be on file.
Music-on-Hold
Your
business will provide callers with a new level
of professionalism and confidence with
music-on-hold as they wait to be transferred to
a live representative. There are several types
of music to choose from, or you can customize
your music-on-hold by uploading your music. The
caller can also be put back on hold, simply by
dialing ##.
Our voice talents can also
customize your music-on-hold by adding messages
and information about your company.
Call
Announce/Screening
During
live call forwarding, when you answer the phone,
the system can instantly transfer the caller to
you, it can ask you if you would like to accept
the call, or can send them directly into
voicemail. You are also able to hear the
caller's name and the mailbox from which they
are calling from before choosing to accept the
call.
Live
Extension Transfer
Transfer
callers between extensions/mailboxes just like a
large corporate phone system. For example, a
support rep in Boston can transfer a caller to a
sales rep in Los Angeles.
Virtual Calling
Card
Each mailbox
on your toll free number can function as a
calling card. Using your toll free number
and PIN, you are able to make outgoing calls
from any phone, anywhere in the country.
This feature is great for salespeople and/or
during emergency situations. Credit card
authorization form has to be on file for this
feature to be activated.
Call Return from
Mailbox
While
listening to a voicemail, you can instantly call
the caller ID number of a voicemail without
having to write down the number and dialing the
number manually.
Dynamic
Operator Extension
The operator
extension (0) can be assigned to any mailbox on
the toll free number so that any employee or
department can also be designated as the
operator.
Caller ID with Time
Stamping
All
calls are logged with the Caller ID and message
time in real time, accessible online. Caller
ID’s of voicemails can also be checked via the
phone while listening to messages.
Day & Night Mode / After-hours
Greeting
Each
system has the ability to have day/night modes.
Callers hear different greetings during the day
and night. The system can forward callers
directly into voicemail after a certain
hour.
Conference
Calling
Each
mailbox on your toll free number has the ability
to make conference calls to a designated number
of participants. Credit card authorization form
has to be on file for this feature to be
activated.
Fax Features
VirtualFax
Receive
faxes on your toll free number and forward them
to any fax machine. With the Web &
Email Delivery feature, all faxes are also
converted into picture files and forwarded to
your email account for you to save, view and
store on your
computer.
Faxes are
recognized automatically, whether the caller
presses the send button on their fax machine, or
their fax machine automatically transmits the
fax. The document is saved in the general
mailbox for you to forward to a fax
machine.
Fax-on-Demand
Each
mailbox in your toll free system can have
fax-on-demand capabilities. You can store
important documents such as manuals and price
sheets, in different mailboxes so that they may
be requested by callers instantly.
1) You load fax documents for
storage in your system by faxing the document
from your fax machine.
2) Callers call from
any telephone and enter their document number
3) A stored fax will be sent out to their
fax machine within seconds, as part of the same
call.
Administration
Features
myGotVMail - Web
Administration
This feature
allows you to administer your VirtualOne account
online. Access the main system set-up options,
live call forwarding numbers, call reports,
account history, billing, support center and
other administration tools instantly via the
web.
Web & Email Delivery - Most
popular feature
Listen to voicemails and view faxes
online via myGotVMail. Email delivery
converts voice and fax messages into audio or
picture files and are forwarded to your email
address as attachments. Listen to and save
messages on your computer. This tool is invaluable
for productivity.
Notification Options
Telephone/Pager
Message Notification
After a
message has been left, the mailbox can call you
immediately to notify you, page you,
and/or, with the optional Web & Email
Delivery feature, convert the voicemail into an
audio file (or picture file for faxes) and email
it to you as an attachment and also text your
mobile phone. This feature eliminates the
need for you to repeatedly call your voicemail
to check if you have any messages, and gives you
the confidence of never missing a vital
message.
SMS Text Messaging
Notification
In
addition to being notified via phone and email,
your mailbox can also send a text message to
your mobile phone.
Text messaging works with the
following providers: AT&T, Verizon,
T-Mobile, Nextel, Sprint PCS
Marketing/Sales
Features
Q&A
Scripting
Each mailbox
has the ability to ask callers multiple
questions. For example, you can have a set of 10
questions that the caller must answer. After
each question is answered, the caller dials #
and hears the next questions. The answers are
recorded into one voicemail. Great for order
taking and call screening.
Virtual Marketing
Extensions
Give
callers automated company and service
information via sub-menued information
extensions. This is especially practical
as a sales and marketing tool.
For a demo
of VME, call ACME Consulting at 800-476-4974,
select option 3.
Rotational
Mailboxes
This
feature is for sales-oriented companies who want
to forward sales calls to different salespeople,
on a rotating bases. When a caller dials the
toll free number, they are forwarded to a random
mailbox and salesperson.
Virtual Holding Extension (ACD
Queues)
Large
corporations put callers on hold with music
until a representative answers the phone. Now
you can too. This feature allows you to place a
certain number of callers on hold until you
answer the phone. Each ACD Queue can be
designated to forward callers to a set number of
employee/department mailboxes. Pricing is per
Queue extension.
Organizational
Features
PBX
Connect
Some small
businesses already have an existing PBX Phone
system in the office, with each employee having
a separate extension. With PBX Connect, your
GotVMail toll free number will be able to
integrate with your existing telephone system.
Now both in-office and mobile employees can be
under one toll free number.
For example,
Employee 1 works in the office with her own
phone and extension. Employee 2 works at home.
With PBX Connect, Employee 1's mailbox on the
toll free number can forward callers to her
office phone and extension and employee 2's
mailbox can forward callers to her home
phone.
Employees no longer have to have
callers forwarded to a dedicated local phone
number. In addition to cell phones, home phones,
and office phones, their GotVMail mailbox can
now forward callers to their extension on the
corporate phone system.
The only
requirement is that your existing office PBX
phone system has to have an auto attendant main
greeting where callers have to dial an
extension. This feature will not work with
offices where all calls are answered by a
receptionist.
Multiple Distribution
Lists
Record and forward voicemails
and faxes to other GotVMail toll free numbers
and mailboxes. Create different lists for
various purposes.
Reliability
Features
No Hardware/Software
Required
Unlike
traditional phone systems, GotVMail’s services
are totally virtual. All you need is a phone
and/or internet to access your toll free
number.
No Busy Signals/Unlimited Call
Capacity
99% of
the time, an unlimited number of callers can
call your toll free number without getting a
busy signal. The system has been developed to
allow each toll free number to receive an
unlimited number of calls, simultaneously, at no
extra charge.
Mission-Critical
Offsite Backup
GotVMail
has partnered with Iron Mountain, used by
leading financial and Fortune 500 companies, for
offsite backups of your account. Your account
settings, recordings, and voicemails, are backed
up daily at an offsite secure
location.
Toll Free Options
800 Number
Prefix
Accounts are assigned
888, 877, and 866 numbers. 800 number prefixes
are an additional fee.
Transfer
an existing toll free number
Transfer
your existing toll free number to take advantage
of our feature-rich VirtualOne service. When
ordering, select the transfer option. We will
email you a form to start the transfer process.
This process usually takes 1-2 weeks, depending
on your local provider. In the meantime, we will
provide you with a temporary toll free number so
that you may begin setting up your system and
recording greetings.
Instant
Vanity/Custom toll Free
Search
Search for and reserve
a custom toll free number instantly. Activation
takes 24-48 hours.
GotVMail Voice Studio
Professional Voice
Talents
Greetings can be recorded simply by calling
your toll free number and accessing the main
greeting or mailbox. For a more professional
image, voice talents available to record your
greetings.
This option is available after signing up for
service.
Call 631395
1954 to Order and Schedule Installation
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